1. Scope and contact
This policy explains how Suzhou Tongda Machinery Co., Ltd. (“Tongda,” “we,” or “us”) handles information submitted through this website or when you contact us about extrusion blow molding equipment. For privacy questions, email glenn@tongdamachine.com.
2. Information we may collect
We may receive the information you provide in an inquiry, including your name, company, country, email address, phone or WhatsApp number, product requirements, bottle drawings, production targets and message. Our website may also collect technical and usage information through your browser and analytics providers, such as device or browser details, pages viewed, referring source and approximate interaction data.
3. How we use information
- Respond to inquiries and prepare technical, configuration or quotation discussions.
- Communicate about projects, service requests and follow-up questions.
- Maintain and improve website performance, security and content.
- Meet applicable legal obligations and protect our business and users.
4. Service providers and communications
We use service providers that support website operation and inquiry delivery, including Google Analytics and EmailJS. If you choose to contact us through WhatsApp or WeChat, your communication is also subject to that platform’s own terms and privacy policy. We may share information with service providers or relevant Tongda personnel only as reasonably needed for these purposes, or where required by law.
5. International processing and retention
Because we serve customers worldwide, information may be processed in countries other than your own. We retain inquiry information only for as long as reasonably necessary to respond, maintain business records, support a project, resolve a dispute or meet legal obligations.
6. Your choices
Where applicable under local law, you may ask us to access, correct or delete the personal information you provided. Contact us using the email above and include enough information for us to identify the relevant inquiry. We may need to keep limited information where a legal or legitimate business reason requires it.
7. Security and changes
We use reasonable administrative and technical measures to protect information, but no online transmission or storage system is completely secure. We may update this policy when our website or practices change; the updated date above will show the latest version.
This policy describes Tongda’s website practices and is not a substitute for the privacy policies of third-party platforms you choose to use.